Returns and Cancellations
RETURNS
You have 14 days to make a change or return your order, provided it has not been manipulated or used.
You have 14 days to make a change or return your order, provided it has not been manipulated or used.
Changes or returns of products are not accepted if they are USED, for hygiene reasons, or damaged by incorrect handling.
In the case of Vapers, Ecigs, Atomizers, Liquids, if the product does not have defects, it has been used by introducing liquid, using disposable resistors, or another type of use that makes the product cannot be considered as new, we will not be able to take care of the return.
For the rest of the products, you must send an email to CONTACTO@HISPACACHIMBA.ES indicating your order number.
The transport costs of the return / exchange of an order will be borne by the customer as long as it is not an incident. We recommend insuring the shipment, since HispaCachimba is not responsible for broken or lost shipments. When we receive the return and verify that everything is correct we will prepare to return the money of the purchase in the form of COUPON with value of the amount of the purchase. In the case of exchange of an item for being defective, HispaCachimba will bear the shipping costs.
HispaCachimba reserves the right of refund of money if there are problems of stock on the part of the supplier.
CLAIMS
If you have received an order and want to make a claim on it, you must make it within 48 hours of receiving it. Otherwise, HispaCachimba understands the order as handled by the customer and is not responsible for any damage caused to it.
Since many of our products are made by hand, HispaCachimba will not make returns or exchanges when the item has aesthetic defects or defects in handicraft manufacturing.
In the case of Crystal Products, the guarantee only covers damages that, in HispaCachimba's opinion, were not caused by accidents, improper use or common and ordinary wear and tear, modification, attempted repair, negligence or by not following the recommendations of special care of glass products indicated by HispaCachimba.
While we do our best to ensure prices and stock are up to date and correct, errors may occur and in this case we will contact you before your order is shipped.
HispaCachimba reserves the right to cancel any purchase made on this website when price errors, suspicious behavior of fraud or any irregular situation converge.
To open a claim you must send an email to contacto@hispacachimba.es indicating the reasons for the claim and must provide photos of the defective / damaged / wrong items along with the original packaging received.
MY REFUND HAS NOT APPEARED IN MY BANK ACCOUNT
If we have informed you that we have reimbursed you, do not worry that you are on the way! If you have paid through Paypal, the amount will have been refunded to your Paypal account.
Credit card refunds or PayPal payments can take up to 10 business days to appear on your account. Refunds can only be completed by bank transfer once we have received the necessary bank information (swift code, IBAN, etc.), please. Please ensure that you have provided us with this information so that the refund can be completed as quickly as possible.