HispaVaper Terms and Conditions

HispaVaper welcomes you and invites you to carefully read the General Terms of Use of this Website (hereinafter, the “General Terms of Use”), which set out the terms and conditions that apply to your browsing of the site, in accordance with applicable Spanish law. As HispaVaper may amend these Terms of Use in the future, we recommend that you check them regularly to stay informed of any changes.

The website www.hispavaper.es (hereinafter, the “Website”) is owned by SHISHALOGIC SL, with CIF B87163499 (hereinafter HispaCachimba), Registered Office: C/ FLORENCIO GARCIA, 5 - MADRID - 28027. Registered in the Madrid Companies Register,

Contact email: info@hispacachimba.es, Contact phone: 955 310 381

On this page you can read the conditions under which HispaVaper.com provides content and services on this website, which you accept by accessing it. These are the Website Terms of Use.

AGE REQUIREMENT

You must be of legal age (18 or over) to purchase products from HispaVaper. By using our Website, you confirm that you meet the age requirement.

PAYMENT METHODS

To make shopping easier, we offer you a choice of payment methods:

- Paypal:

PayPal is an online payment service that lets you pay safely, easily and quickly. Signing up is simple, and a PayPal account costs you nothing.

Your bank or credit card details are stored only with PayPal, making PayPal payments even more secure. Payments take just two clicks – no need to enter your credit card details every time you shop!

We will ship your order within 24-48 hours of it being placed, provided all the items you have purchased are in stock.

This service carries a surcharge of 2.90% + €0.35 on the total amount of your purchase, as shown in the price breakdown.

The shipping address cannot be changed with this payment method.

- Bank transfer or cash deposit:

Full payment must be made in advance by bank transfer, once you have completed your order, to the HispaVaper account provided in your order confirmation.

We will ship your order once the payment has reached our bank account, provided the products ordered are available for immediate dispatch. Please bear in mind that some banks may take 1-2 working days to process transfers, and cash deposits may take at least 24h to show up in our system.

Important: Orders placed with this payment method that are not paid into the HispaVaper account within 7 days of order confirmation will be cancelled automatically once that period has passed. This service carries no surcharge on the total amount of your purchase.

- Card payment via POS (REDSYS):

This merchant undertakes not to permit any transaction that is illegal, or that is considered by the card brands or the acquiring bank to damage, or have the potential to damage, their goodwill or to reflect negatively on them. The following activities are prohibited under the card brand programmes: the sale or offer of any product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder or cards.

In addition, the following activities are also explicitly prohibited:

- Selling or shipping cannabis seeds outside Spain.

- Selling tobacco.

HispaVaper does not store any credit card or Paypal account details. These details are entered directly into the respective payment gateways.

Products offered on HispaVaper are in stock unless otherwise stated on the product page or in the event of an inventory error. Product images may occasionally differ slightly from the final product. Orders are shipped within approximately 24/48 working hours of purchase, unless expressly stated on the product, in which case the estimated time is the one shown on the product page. The HispaVaper warehouses are located in Seville. Shipments within mainland Spain are made by courier. Our main courier is REDYSER. If there is any delay in shipping your order due to an incident, we will get in touch with you.

Your parcel will be delivered directly to the address entered in your customer account. If you are not in at the time of delivery, a notice will be left with a phone number so you can arrange a second delivery.

Thank you for the trust you place in us. We are happy to offer you the option of sending your order to an address other than your billing address – perfect for anyone sending a gift.

For any questions, please contact info@hispavaper.com.

EXCHANGES AND RETURNS

For hygiene reasons, the following products cannot be exchanged once purchased and used: shishas, hoses and accessories.

For all other products, please fill in the returns form. Return shipping costs are borne by the customer. We recommend insuring the shipment, as HispaVaper is not responsible for damaged or lost parcels. Once we receive the return and check that everything is in order, we will refund the purchase in the form of a VOUCHER for the value of the purchase. If an item is exchanged because it is faulty, HispaVaper will cover the shipping costs.

HispaVaper reserves the right to issue a refund if there are stock problems on the supplier's side.

As many of our products are handcrafted, HispaVaper will not accept returns or exchanges for cosmetic imperfections or features inherent to handmade production.

While we do our best to ensure prices are up to date and correct, errors may occur, in which case we will contact you before your order is shipped.

hispavaper reserves the right to cancel any purchase made on this website in the event of pricing errors, suspected fraudulent behaviour or any other irregular situation.

CLAIMS

If you have received an order and wish to make a claim about it, you must do so within 48 hours of receipt. Otherwise, HispaVaper will consider the order to have been handled by the customer and will not be liable for any damage to it.

To open a claim, send an email to info@hispavaper.com stating the reasons for your claim, along with photos of the faulty or damaged items and the original packaging received.

MY REFUND HAS NOT APPEARED IN MY BANK ACCOUNT

If we have told you that your refund has been issued, don't worry – it's on its way! If you paid via Paypal, the amount will have been refunded to your Paypal account.

Refunds to credit cards or PayPal payments may take up to 10 working days to appear in your account. Bank transfer refunds can only be completed once we have received the necessary bank details (SWIFT code, IBAN, etc.), so please make sure you have provided these details so your refund can be processed as quickly as possible.

LEGAL

No information on this page may be reproduced, published, modified or copied without the consent of HispaVaper.